1. What are the payment methods currently supported by T-fullfill？
The current payment methods supported by T-fullfill include T/T (Bank Transfer), PayPal, Payoneer, and Boleto Bancario.
2. Where can I check the successful payment record of T-fullfill？
The successful record of T-fullfill payment can be checked on the order page or consulted with T-fulfill’s customer service team.
3. How long will it take for the store backend recharge to be credited to the account？
The store recharge will be credited within 24 hours.
4. Regarding exchange rates？
T-fullfill will update the exchange rate before 9am Beijing Standard Time every week. The exchange rate (middle rate) will be synchronized with Bank of China (BOC).
5. T-fullfill invoice issuance process？
You can go to the order page, select the invoice issuance service, and the system will issue an invoice for you within 24 hours.
6. Do you provide services to extend payment terms？
T-fullfill can provide extended payment terms for customers with good credit.
02Logistics
1. What is the logistics transportation time for T-fullfill products？
99% of the logistics transportation time for products on the T-fullfill platform is 8-12 days.
2. What are the products that cannot be shipped？
Products that cannot be shipped include flammable and explosive materials, highly corrosive materials, hazardous chemicals, etc.
3. Scope, transportation requirements, and transportation time of special items？
Special items include valuable jewelry, electronic products, and digital devices. During transportation, it must be tightly packaged and labeled accordingly. Due to strict inspection, the transportation time may be 3-5 days longer than ordinary items.
4. Can I change the shipping address midway？
T-fullfill currently does not support changing the address midway.
5. What penalties will be imposed if timely delivery is not possible？
If the platform cannot deliver orders in a timely manner, the platform will provide merchants with certain store management discounts.
03Refund and after-sales service
1. Return process of goods？
If customers are not satisfied with the product, they can choose the return and refund service on the order page and send the package back to the designated address. After the platform receives the package, the payment will be returned to the original account.
2. After sales standards and expiration date of the product？
The after-sales products on the T-fullfill platform applies only to issues not caused by human factors, and the after-sales validity period is within 30 days after shipment.
3. How long does it usually take for refunds to arrive in the account？
Refunds are generally returned to the buyer's account within 24 hours after platform review.
04Store Management
1. Does T-fullfill support batch editing？
T-fullfill supports edits of profucts, and sellers can perform batch editing of products on the store management page.
2. How to connect stores from other platforms to T-fullfill？
Users can import store data from platforms such as Shopify and Woo on the beginner's guide page when logging into T-fullfill.
3. Does T-fullfill charge transaction fees？
T-fullfill does not charge any transaction fees to users.
4. What e-commerce platforms does T-fullfill support？
Currently, T-fullfill supports e-commerce platforms such as Shopify, Woo Commerce.
Contact Us
Shenzhen Tidaifa Trading Co., Ltd.
Address：502, Building A, Jinjijia Technology Park, Jinke Road, Pingji Avenue,
Shanglilang Community, Nanwan Street, Longgang District, Shenzhen
